Return and Refund Policy

Thank you for choosing PE DESIGN for your digital product needs. We appreciate your trust in us. Please read this policy carefully before making a purchase.

1. Digital Product Refund Policy

We stand behind our products, and your satisfaction is important to us. If you are dissatisfied with your purchase, we offer a full refund within 30 days of your purchase.

1.1 Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

Valid Reason: The software must not be working as intended, and you must provide a detailed explanation of the issues you are facing.
Request Period: The refund request must be made within 30 days of the purchase date.

1.2 How to Request a Refund

To request a refund, please contact our customer support team at [email protected] with the following information:

Your full name
Order number
Date of purchase
Detailed explanation of the issue(s) encountered

1.3 Refund Process

Once your refund request is received and approved, we will process the refund to the original method of payment within 1-2 Days.

2. Non-Refundable Scenarios

Please note that certain situations are not eligible for a refund:

Change of mind or personal preference.
Failure to meet system requirements outlined in our product documentation.
Issues arising from conflicts with third-party software or plugins.

3. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at [email protected].